Online Booking FAQ

This is the most common appointment type and most likely the one you need to book. Depending on your provider, this will be a 10 or 15 minute appointment.

Same day appointments are for urgent issues only. These appointments are reserved each day and can only be booked on the same day (online from midnight or by phone from 9am). If you don't see any available appointments online, it means they are all filled for that day. Please do not use these for prescription refills.

These appointments are for when your Doctor needs a little more time than a regular appointment. If you're booking for any of the following reasons then you should book an extended appointment: PAPs, mental health follow ups, baby exams, ICBC, WCB, for forms that have more than 3 pages, driver's medical exams, cortisone injections and physical exams. If you do not see any online availability for an extended appointment, please call us.

The online system is able to book appointments up to 6 weeks in advance. This is the same amount of time we are able to book if you call the clinic directly.

The online system will only look for appointments with your regular doctor, or with their locum when they are away from the clinic.

If you need to cancel an appointment, please do so to allow another patient to take that spot. We do not charge for cancelled appointments. You can cancel up to 24 hours in advance through the portal. For cancellations with less than 24 hours notice, please call the clinic directly.

The charge for a no show / missed appointment is $35 for regular & same day appointments and $70 for extended appointments.